FAQ
Where are you located?
My office is located in downtown Catonsville, Maryland – a short drive from Ellicott City, Columbia, or Baltimore. Here is the address:
9 Newburg Avenue Catonsville, MD 21228
I also work remotely with people throughout Maryland and South Carolina. All you’ll need for online therapy is a device and a secure Internet connection.
Do you accept insurance?
I do not bill insurance directly, so I am considered an “out-of-network provider.”
There are many reasons for this, including my commitment to your privacy, freedom from having to declare a diagnosis, and being able to create a treatment plan that is dictated by you rather than an insurance panel.
If you wish, I can provide you with a special receipt of services called a “Superbill” to claim out-of-network reimbursement from your insurance company. Reimbursement varies across insurance plans, so you should call to confirm.
Here are some helpful questions you can ask when you contact your insurance company:
- Do I have out-of-network mental health or behavioral health benefits for outpatient settings (specify telehealth if you’re doing teletherapy)?
- What percentage of my bill will be reimbursed for services from an out-of-network provider?
- What is my deductible? Has it been met?
- How do I obtain reimbursement for an out-of-network mental health provider?
What if I have Kaiser?
A Kaiser member may ask for an Out-of-Network (OON) referral to see a therapist in the community. If approved, Kaiser may pay OON based on your plan.
For more information about this, reach out to the Kaiser behavioral health utilization management to obtain approval prior to our first session: 301-552-1212.
*Use this contact information for the referral — I provide both in person and virtual appointments:
Amanda Garratt, LLC
9 Newburg Avenue #102
Catonsville, MD 21228
P: 443-840-9185
No fax number
What are your fees?
I accept all major credit cards, Health Savings Account (HSA) cards, or Flexible Spending Account (FSA) cards.
How do I set up an appointment?
Simply send me an email or give me a call, and I’ll get back to you about scheduling your free 20-minute consultation.
During the consultation, you will tell me a bit about what you’re going through, what you’re looking for, and ask me any questions you might have. From there, we’ll decide if we’re a good fit. If so, we’ll schedule your first appointment right there on the phone.
What’s your cancellation policy?
I am dedicated to helping you make meaningful and lasting changes in your life. To do this, I set aside time, especially for you.
If you cannot attend your scheduled appointment for any reason, you must give me at least 24 hours’ notice so that you are not billed.
Can you provide me with an estimate of my total costs?
How often will I have sessions?
It depends on your individual goals and needs.
Typically, people begin with weekly appointments and then move to every other week as they notice symptoms improving.
Regardless of your frequency, I’ll schedule you a “set” appointment slot to have the same appointment day and time each week.
How long is each therapy session?
Do you offer evening or Saturday appointments?
¿Hablas español?
Are you LGBTQIA+ friendly?
Do you work with people from culturally diverse backgrounds, ethnicities, and religions?
With what age ranges do you work?
From age 8 to 102.
But I will not see your child or teen (or parent or spouse) if they do not want to be in therapy.
Do you work virtually or in person?
All the modalities I practice can be done either online or in person, including Eye Movement Desensitization and Reprocessing (EMDR).
It’s just a matter of your personal preference. Some love the convenience of virtual sessions; others prefer the in-person experience.
Do you assign homework?
Who is your ideal client?
Am I going to cry?
Yes, I hope so. Crying is a very helpful emotional release! No apologizing for crying! 🙂